Sham Shui Po — 1968 walk-up restaurant grease block
Kitchen drain
(grease + food debris)
Cleared, hot-water flushed
What happened
Local Cantonese restaurant on Tai Nan Street. Kitchen drain backed up during dinner prep at 6:45 PM. Owner WhatsApp'd at 7:02 PM. Arrived at 7:38 PM (36 min response). Identified grease + food-debris build-up below the grease trap.
How we cleared it
Manual auger to break up grease plug, hot-water flush at 70°C, grease trap pumping (residual). Total time 38 min from arrival to flow restored. Restaurant reopened kitchen at 8:25 PM (lost ~1.5 hours of dinner service).
Customer feedback
Tin Hau — midnight toilet overflow during dinner party
Overflowing toilet
(11:42pm photo)
Cleared in 22 min
What happened
Family hosting 15 guests for birthday dinner. Toilet overflowed at 11:38 PM with guests still in flat. WhatsApp received 11:40 PM. Confirmed arrival 12:08 AM. Arrived 12:04 AM (24 min response). Identified standard tissue blockage compounded by partial-flush habit.
How we cleared it
Drain auger 4-meter probe, 18 min to clear. Hot-water flush. Quick education on full-flush habit (1-min explanation to avoid repeat). Total 22 min on-site.
Customer feedback
Mong Kok restaurant kitchen — pre-lunch emergency clear
Commercial grease trap
(overflowing 9:30am)
Pumped + cleaned
What happened
Mong Kok hot-pot restaurant. Grease trap backed up at 9:15 AM, lunch prep starts 10:30 AM. Manager WhatsApp'd 9:22 AM. Confirmed 35-min response (real Mong Kok traffic at peak). Arrived 9:55 AM. Required full grease trap pump-out + main drain auger.
How we cleared it
Grease trap pump-out (commercial bucket extraction), hot-water main drain flush, grease auger for 4-meter run to building main. Documented grease level for next-day hygiene self-check. Restaurant opened on schedule 10:30 AM.
Customer feedback
Drain blocked right now?
WhatsApp or call. We'll quote on the phone, give an arrival time, confirm by text.
💬 WhatsApp +852 4423 7445 📞 Call
